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Souvie values the perfect quality of its entire process, including its services.

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If you cannot clear your doubts on the website, please contact us by phone:

0800 777 4593

Faq

Processo de compra
Posso cancelar o meu pedido após tê-lo enviado?

Não é possível cancelar o seu pedido se ele já foi aprovado. Mas você poderá devolver os produtos encomendados em até 7 dias úteis a partir do dia seguinte ao recebimento do seu pedido.

Fiz a compra, mas quero alterar o endereço de entrega. É possível?

Caso o pedido não tenha sido processado por nossa equipe, é possível. Neste caso, se for um dia de semana, entre imediatamente em contato com o Atendimento ao Cliente ligando para o número (11) 0800 777 4593. Se for um fim de semana, mande um e-mail para sac@souvie.com.br

Fiz a compra, mas tenho dúvidas se ela foi finalizada corretamente. Como saber?

Após a finalização do processo de compra, um e-mail de confirmação será enviado para você, contendo os dados e o número do seu pedido. Se você não receber este e-mail de confirmação, é possível que o seu pedido não tenha sido processado. Neste caso, basta verificar junto ao Atendimento ao Consumidor Souvie: sac@souvie.com.br

Minha compra acabou de ser aprovada, mas quero mudar meu pedido. É possível?

Caso o pedido não tenha sido processado por nossa equipe, é possível. Neste caso, se for um dia de semana, entre imediatamente em contato com o Atendimento ao Cliente ligando para o número (11) 0800 777 4593. Se for um fim de semana, mande um e-mail para sac@souvie.com.br

Quero acompanhar qual é a situação de minha compra. Como faço?

Após seu pedido ser preparado e enviado, um segundo e-mail com estas informações será enviado para você. Neste e-mail haverá um link. Basta clicar nele e inserir no local indicado o número do seu pedido. Assim sua compra poderá ser rastreada.

Como entro em contato com o Atendimento ao Consumidor?

Basta ligar para o número (11) 0800 777 4593 ou nos contatar pelo e-mail sac@souvie.com.br. Nosso horário de atendimento é de segunda a sexta-feira, das 8:00h às 16h

ABOUT THE PRODUCTS

Although there are no added dyes, synthetic fragrances and parabens in our products–which are the cause of most allergic reactions–they have not been tested for this purpose.

Our products have no added dyes and are flavored with essential oils and natural and/or organic extracts. Additionally, no item in our portfolio contains synthetic fragrances.

Our products are preserved with natural vitamin E combined with a blend of natural essential oils.

For a cosmetic to be considered natural, part of the product´s formulation must have elements coming from nature. To be considered a certified organic cosmetic, the product must contain at least 95% of natural raw materials; out of this percentage, it must contain at least 10% of organic vegetable raw materials.
We are proud to be above standards because many of our products have more than 99% natural ingredients and an average of 57% of these ingredients come from certified organic vegetables.

Parabens are chemical compounds used as preservatives. Studies show that the frequent use of cosmetics that have parabens causes risks of allergy and potential cancer development factor. These substances interfere with the endocrine system of humans and animals because they have high estrogen activity. It has already been proven that a minimum amount of paraben can cause serious harm to health.
We do not use parabens in the composition of our products; our preservatives are approved by the international certifier Ecocert Greenlife.

Petrolatum is a derivative of petroleum, popularly known as petroleum jelly or mineral oil. This substance is much used in conventional cosmetics for skin and hair. It forms a barrier that prevents the loss of water and accumulates in the skin and hair, making them dull, dry and not shiny. Additionally, this raw material is not biodegradable, which makes it a threat to the environment.
We do not use petrolatum in the composition of our products; our ingredients are approved by the international certifier Ecocert Greenlife.

It is a hair washing method that proposes to take care of hair as organically as possible, that is, without chemical aggressions.
The Organic-Poo shampoo has in its formulation surfactants that do not contain sulfates. This means that the continuous washing does not attack the hair fiber. It gently cleans the hair, keeping it with its natural moisture and balanced oiliness. The product used for this technique is also free from parabens (which are synthetic preservatives), petroleum-based raw materials (such as liquid paraffin, mineral oil or petroleum jelly) and silicone (which forms an insulating layer on the hair, preventing the entrance of nutrients). Organic-Poo conditioners complement the wash without putting your health at risk, leaving your hair moisturized, shiny and soft.

Newborn products have been developed specifically for the baby's skin in the first 28 days of life, but if you want to finish using the product you have bought there is no risk to your child's health.

We use only the ingredients allowed by Ecocert Greenlife, our certifier, as they already have conducted studies proving those ingredients are not harmful to health in the quantities allowed, or because they do not have natural and/or organic substitutes yet.


MANUFACTURING PROCESSES

We use only the ingredients allowed by Ecocert Greenlife, our certifier, as they already have conducted studies proving those ingredients are not harmful to health in the quantities allowed, or because they do not have natural and/or organic substitutes yet.

By means of laboratory tests specific to each product. All tests are performed by companies authorized by ANVISA.

We do not test products on animals and we will never do it. Our vision of not doing animal testing for any of the products is an essential part of our philosophy.

Yes, the major natural raw materials used in our formulas are organic. We have the Ecocert Greenlife certification, which requires that cosmetics be produced with at least 10% of components from organic farming. Our products have a very high level of organicity in their formulas, reaching more than 90% in some cases.

The word Biomimetics comes from the Greek bio (life) and mimesis (imitation). It is an area of science that studies biological structures and their functions, trying to learn and reproduce the strategies and solutions of nature itself.

All our products respect nature and are not tested on animals. With the exception of the Diaper Rash Cream, the Newborn line and the Breast Care Balsam from the line for Pregnant women– which have organic beeswax in their formulation to form a protective layer with soothing and emollient action–no other product in our lines has ingredients of animal origin. We are in the final stages of vegan certification to include the seal on our products.

All Souvie products are gluten-free and there is no risk of cross-contamination, as our production is 100% free of gluten. We are in the process of getting a "gluten-free" certification to include the seal on our products.

Souvie